Overview

This privacy statement is provided in respect of the website www.aviva.co.uk/international , which is operated by Aviva Life International Limited (Aviva). Aviva is committed to protecting your privacy. Please read this privacy statement carefully so that you understand what kinds of information we may gather about you, how we may use that information, the choices you have regarding our use of the information and your ability to retrieve the information. Please note this policy statement applies only to Aviva, and not to other companies' or organisations' web sites to which we link. If you link to those other websites you should review in detail their terms and conditions before giving over any personal information.

The Information we collect

We only collect information about individuals where those individuals specifically and knowingly provide us with that information. Information that we collect may include your name, your e-mail address, your telephone number and your occupation. We need this information to provide you with the information you may request on the website and we collect and control this information at all times in accordance with data protection legislation.

Your rights

You can ask us to correct or remove your personal information by e-mail or by writing to the Customer Services contact that is listed on our website. You also have the right to request a copy of all the personal information we hold about you. You can do this by writing to us and enclosing a cheque for 6.35 EURO payable to Aviva Life International Limited to cover our administrative costs in dealing with your request:

The Data Protection Team
Aviva Life International Limited
Montague House
Adelaide Road
Dublin 2, Ireland

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

Use of Cookies

To help make our website more responsive to your needs, we use a standard feature of browser software nicknamed "cookies." We use cookies to help us tailor our website to your needs, to deliver a better, more personalised service, and to remember certain choices you've made so you don't have to re-enter them.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you register with Aviva sites or services, a cookie helps Aviva to recall your specific information on subsequent visits.

We use two kinds of cookies: (i) temporary or "session"-based cookies that contain certain information about a user's or visitor's use of our website at a particular time and (ii) "persistent" cookies that contain certain account-related information about a registered user's use of our website. Session-based cookies are automatically disabled or deleted when a user of or visitor to our website closes his or her browser software at the end of session. Persistent cookies remain stored on a registered user's computer system until he or she disables or deletes them. You can usually set your browser not to accept cookies or to delete them. Of course, if you set your browser not to accept cookies or you delete them, you may not be able to take advantage of the personalised features enjoyed by other visitors to and users of our website.

Security

You should be aware that communications over the Internet, such as e-mails, might not be secure. Your communications may route through a number of countries before being delivered- this is the nature of the Internet. For that reason, Aviva cannot accept responsibility for any access or loss of personal information that is beyond our control. We do however work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information inputted by you. It is important for you to protect against unauthorised access to your password and to your computer. Therefore be sure to sign off when finished using a shared computer.